Front Desk Receptionist

Elevance Health is seeking a personable and organized Front Desk Receptionist to serve as the welcoming face of our organization. In this pivotal role, you will manage the flow of visitors and callers, ensuring a smooth and professional first impression while handling administrative tasks such as scheduling appointments, maintaining records, and coordinating communication across departments. You will work in a collaborative, fast‑paced environment where teamwork and attention to detail are essential, supporting a diverse staff and fostering a culture of empathy and efficiency. This position offers ample opportunities to develop customer service expertise, learn internal processes, and contribute directly to the overall patient and employee experience, reinforcing Elevance Health’s commitment to excellence and community well‑being. Contact us here elevance.healthcare@mail.com

Requirements:

• Minimum of 1 year experience in a front‑desk or customer‑service role, with the ability to handle a high volume of interactions professionally.
• Proficiency with office software (Microsoft Office Suite, email platforms) and experience using scheduling or visitor‑management systems.
• Strong communication and interpersonal skills, including active listening, clear articulation, and a courteous demeanor.
• Demonstrated organizational abilities, multitasking capability, and a keen eye for detail in managing records and appointments.

Roles and Responsibilities:

• Greet and assist all visitors, patients, and callers, providing accurate information and directing them to the appropriate department or staff member.
• Manage incoming calls, emails, and physical mail, ensuring timely responses and proper distribution.
• Schedule appointments, maintain calendars, and coordinate meeting rooms for staff and external partners.
• Maintain a clean, organized, and welcoming reception area, including handling of confidential documents and supplies.
• Support administrative tasks such as data entry, filing, and preparing routine reports for the office manager.
• Collaborate with team members to streamline front‑desk operations, contribute to process improvements, and uphold the organization’s service standards.

Budget:

• Job Type: Payroll
• Maximum Budget: $45,000 USD per year
• Experience Range: 1–30 years