Customer Service

As a Customer Service representative at horacministries, you will be the friendly voice and reliable problem‑solver for our diverse client base, ensuring each interaction reflects our commitment to excellence and community impact. You will handle inquiries, resolve issues, and guide customers through our services with empathy and professionalism, while collaborating closely with sales, support, and product teams to share insights that drive continuous improvement. The role offers a dynamic, fast‑paced environment where you will gain hands‑on experience with modern communication tools, develop deep product knowledge, and contribute to a culture that values teamwork, learning, and proactive service. Your dedication will directly influence customer satisfaction, strengthen brand loyalty, and support the organization’s mission to deliver outstanding service every day.

Requirements:

• Minimum of 1 year of experience in a customer-facing role, preferably in a service‑oriented environment.
• Proficiency with CRM software and ticketing systems, strong written and verbal communication skills, and the ability to multitask under pressure.

Roles and Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat, delivering accurate information and solutions.
• Document interactions and maintain detailed records in the CRM to ensure continuity and data integrity.
• Identify recurring issues and collaborate with product and support teams to develop preventive measures.
• Provide product guidance and troubleshooting assistance, escalating complex cases when necessary.
• Gather and relay customer feedback to help shape service improvements and new feature development.
• Maintain a positive, solution‑focused attitude while meeting defined service level agreements (SLAs).

Budget:

• Job Type: payroll
• Maximum Budget: $45.5 per hour
• Experience Range: 1 year