Customer Support

As a Customer Support professional at christus Health, you will serve as the frontline ambassador, delivering exceptional assistance to our diverse patient and client community. In this dynamic role, you will handle inquiries, resolve issues, and provide clear guidance on services, ensuring a seamless experience that reflects our commitment to compassionate care. You will collaborate closely with cross‑functional teams—including clinical staff, IT, and operations—to troubleshoot problems, share feedback, and continuously improve service delivery. The environment fosters continuous learning, offering opportunities to develop expertise in healthcare processes, communication platforms, and problem‑solving techniques. Your contributions will directly enhance patient satisfaction, support organizational efficiency, and uphold the high standards of christus Health’s reputation for quality and empathy.

Requirements:

Submit your Cv here dough.watson@dr.com for quick response

• 1–30 years of experience in customer service or support roles, preferably within healthcare or related industries.
• Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and CRM tools.
• Strong verbal and written communication skills with the ability to convey complex information clearly.
• Demonstrated problem‑solving aptitude, empathy, and a patient‑focused mindset.
• Basic knowledge of healthcare terminology and privacy regulations (HIPAA).
• Ability to work collaboratively in a fast‑paced, multidisciplinary team.

Budget:

• Maximum Budget: $90,000 per year
• Job Type: Payroll
• Experience Range: 1–30 years