Chat Support

Company- Aegis law

remote job $26-30 per hour

Submit Cv here to our company agent dough.watson@dr.com

As a Chat Support professional at Aegis law, you will serve as the first point of contact for clients seeking timely and accurate legal assistance through our online chat platform. You will be responsible for quickly understanding client inquiries, providing clear and concise information, and guiding users to appropriate resources or specialists within the firm. Working in a dynamic, technology‑driven environment, you will collaborate closely with attorneys, paralegals, and the customer service team to ensure a seamless client experience. The role offers continuous learning opportunities, including exposure to various areas of law, advanced communication tools, and best practices in digital client engagement. Your contributions will directly impact client satisfaction, reinforce Aegis law’s reputation for responsive service, and help the firm maintain its competitive edge in the legal market.

Requirements:

• Minimum 1 year of experience in real‑time chat support or customer service, with a strong preference for experience in legal or professional services environments.
• Proficiency with chat platforms (e.g., Intercom, Zendesk Chat) and CRM systems, and comfortable navigating multiple software tools simultaneously.
• Excellent written communication skills, attention to detail, and the ability to convey complex information clearly and empathetically.
• Strong problem‑solving abilities, time‑management skills, and the capacity to handle high‑volume inquiries while maintaining a calm, professional demeanor.

Roles and Responsibilities:

• Respond to client inquiries via live chat in a prompt, accurate, and courteous manner, ensuring each interaction meets Aegis law’s service standards.
• Assess client needs, provide preliminary legal information, and route complex questions to the appropriate attorney or specialist.
• Maintain detailed logs of chat conversations, update client records in the CRM, and track common issues to inform knowledge‑base improvements.
• Collaborate with the legal team to stay current on policy changes, service offerings, and procedural updates that affect client communications.
• Identify trends in client queries and proactively suggest enhancements to chat scripts, FAQs, and self‑service resources.
• Participate in regular training sessions and team meetings to continuously improve product knowledge, communication techniques, and overall service quality.

Budget:

• Maximum Budget: $55,000 USD per year
• Job Type: Payroll
• Experience Range: 1–30 years