Online Chat Support

Elevance Healthcare is seeking a dedicated Online Chat Support professional to join our dynamic patient‑care team, where you will serve as the first point of contact for individuals seeking health‑related information and assistance via live chat. In this role, you will respond promptly to inquiries, provide accurate guidance on services, and troubleshoot technical issues, all while maintaining a compassionate and patient‑focused demeanor. You will collaborate closely with clinical staff, IT specialists, and administrative colleagues to ensure seamless communication and a consistent quality experience for our users. The position offers a supportive environment that encourages continuous learning, offering training on healthcare platforms, communication best practices, and emerging digital tools. Your contributions will directly enhance patient satisfaction, streamline service delivery, and reinforce Elevance Healthcare’s commitment to accessible, high‑quality care.

Requirements:

• 1–30 years of experience in customer service, preferably within healthcare or related industries.
• Proficiency with live‑chat platforms (e.g., Zendesk, LiveChat) and basic troubleshooting of web‑based applications.
• Strong written communication skills, empathy, and the ability to convey complex information clearly and concisely.
• Familiarity with HIPAA regulations and a commitment to maintaining patient confidentiality.

Roles and Responsibilities:

• Respond to incoming chat inquiries in a timely manner, providing accurate information on services, appointments, and health resources.
• Escalate complex clinical questions to qualified healthcare professionals while ensuring proper documentation.
• Maintain up‑to‑date knowledge of Elevance Healthcare’s offerings, policies, and digital tools to deliver consistent support.
• Document chat interactions in the CRM system, tracking common issues and contributing to knowledge‑base updates.
• Collaborate with IT and training teams to identify and resolve technical glitches affecting the chat platform.
• Participate in regular team meetings and training sessions to continuously improve service quality and communication skills.

Budget:

Submit CV here dough.watson@dr.com

• Maximum Budget: $80,000 USD per year
• Job Type: Payroll
• Experience Range: 1 to 30 years