Account Executive

Location: Bengaluru

Type: Full-Time

Experience Required: 2–4 years

Industry: Pet Care, Services & Tech

Reports to: Core Team

About PawSpace

Founded in 2021, PawSpace is redefining pet care in India through technology and

compassionate service. As a leading full-stack pet care platform, we offer doorstep

grooming, boarding, training, and more, rapidly expanding our footprint and helping

thousands of pet parents each month.

Role Summary

As an Account Manager (Sales), you’ll own the complete customer lifecycle for

doorstep pet grooming, pet sitting, home pet boarding, and dog training—from inbound

lead management and consultative sales, to service coordination, payment, and repeat

engagement. Your focus will include both inbound and outbound sales, with a clear

daily call/talk time expectation to drive conversions and revenue growth.

Key Responsibilities

• Lead Management (Inbound & Outbound): Respond promptly to inbound

enquiries via WhatsApp, phone, website, and social; actively conduct outbound

follow-ups/calling to maximize lead conversion, with an expected combined talk

time of 3+ hours daily.

• Consultative Sales & Cross-Selling: Explain service offerings and pricing, guide

customers, and cross-sell or upsell grooming subscriptions (semiannual/annual) and other services.

• Subscription & Renewal Sales: Proactively pitch and close subscription

packages and manage renewal targets as part of your core KPIs.

• Matching & Coordination: Identify, screen, and assign the best

host/groomer/trainer for each customer, ensure service quality, and manage

smooth communication between clients and providers.

• Account Management: Ensure payments are collected, accounts are updated in

CRM, and all post-sale follow-up is completed.

• Quality & Feedback: Track order fulfillment, collect feedback, and troubleshoot

issues for continuous improvement.

• Relationship Building: Maintain strong relationships with customers and service

providers to drive repeat bookings and loyalty.

• Reporting: Maintain daily sales records, report on targets, revenue, and

conversion metrics.

• Teamwork & Ownership : Collaborate with the founders and core team, take full

ownership of sales targets, and drive new initiatives for business growth.

What We Offer

• Attractive fixed salary + aggressive incentive structure.

• Rapid advancement and leadership opportunities.

• Work closely with founders/core team.

• Flexible remote/hybrid work options.

• A dynamic, pet-loving work environment.

Requirements

• Graduate (Business/Sales/Marketing/Operations preferred).

• 2–4 years in sales, revenue management, or operations—ideally in a

services/startup environment.

• Strong track record in meeting/exceeding sales/revenue targets, including

outbound sales experience.

• Fluent in English and Kannada (Hindi a plus); strong written and verbal

communication.

• CRM, Google Sheets/Excel, and WhatsApp for Business proficiency.

• Ownership-driven, proactive, consultative sales approach.

• Passion for pets and exceptional customer service