Online Chat Support

As an Online Chat Support representative at Mount Zion Health ,kindly go through the description and submit your resume through the company address mount.zion.health@gmx.co.uk , you will serve as the first point of contact for patients and visitors seeking assistance through our digital chat platform. In this dynamic role, you will provide accurate health information, guide users through appointment scheduling, and resolve a wide range of inquiries with empathy and professionalism. You will work closely with our medical and administrative teams, ensuring seamless communication and fostering a collaborative environment that prioritizes patient satisfaction. This position offers continuous learning opportunities, allowing you to deepen your understanding of healthcare services, develop strong written communication skills, and make a meaningful impact on the well‑being of our community.

Requirements:

• 1–30 years of experience in online customer or patient support, preferably in a healthcare setting.
• Proficiency with chat platforms and ticketing systems such as Zendesk, Intercom, or LiveChat.
• Excellent written communication skills with a focus on clarity, tone, and empathy.
• Basic knowledge of medical terminology and healthcare processes.
• Ability to manage multiple chat conversations simultaneously while maintaining accuracy.
• Strong problem‑solving abilities and a proactive approach to issue resolution.
• Reliable high‑speed internet connection and a quiet workspace.

Roles and Responsibilities:

• Respond promptly to patient inquiries via the online chat interface, ensuring timely and accurate assistance.
• Provide clear information about services, appointment scheduling, billing, and general health queries.
• Escalate complex or urgent issues to the appropriate medical or administrative personnel while documenting the handoff.
• Maintain detailed chat logs and update patient records in the electronic health system as required.
• Adhere to HIPAA and other privacy regulations, safeguarding patient confidentiality at all times.
• Continuously update personal knowledge of Mount Zion Health’s programs, policies, and new service offerings.
• Collaborate with cross‑functional teams to improve chat workflows and enhance overall patient experience.

Budget:

• Maximum Budget: $12 per hour
• Job Type: Part‑Time
• Experience Range: 1–30 years