WFH - Appointment Scheduler - Remote

As an Appointment Scheduler working remotely for Maserati Of Wilmington Pike, you will be the pivotal point of contact that orchestrates client interactions and service bookings, ensuring seamless coordination across our sales and service departments. In this role, you will manage a dynamic calendar, confirm appointments, and handle inquiries with professionalism, all while maintaining a high level of accuracy and efficiency. You will collaborate closely with team members via virtual platforms, contributing to a supportive and results‑driven environment that values clear communication and proactive problem‑solving. This position offers continuous learning opportunities, allowing you to deepen your knowledge of automotive service workflows and enhance your organizational expertise, ultimately driving customer satisfaction and operational excellence for the company.

Requirements:

• Proven experience (1‑30 years) in appointment scheduling, calendar management, or related administrative support roles.
• Strong proficiency with scheduling software (e.g., Google Calendar, Microsoft Outlook) and CRM tools.
• Excellent written and verbal communication skills with a customer‑focused attitude.
• Ability to work independently in a remote setting while meeting deadlines and maintaining data accuracy.
• High level of organization, attention to detail, and multitasking capabilities.
• Basic knowledge of automotive service processes is a plus.

Roles and Responsibilities:

• Maintain and update the company’s appointment calendar, ensuring all bookings are accurately recorded and confirmed.
• Respond promptly to client inquiries via email, phone, or chat, providing information on services, availability, and scheduling options.
• Coordinate with sales, service, and technical teams to align appointment times with resource availability.
• Send reminders and follow‑up communications to reduce no‑show rates and improve client satisfaction.
• Track and report key scheduling metrics, such as appointment volume, cancellations, and lead times.
• Identify opportunities to streamline scheduling processes and suggest improvements to enhance efficiency.
• Assist in onboarding new clients by guiding them through the appointment booking process and addressing any concerns.

Budget:

• Maximum Budget: $35.33 USD per hour
• Job Type: payroll
• Experience Range: 1 to 30 years