Team Leader BPO Operations
Ghansoli, Navi Mumbai, India
- Experience
- 5–7 years
- Employment
- Full-time
- Work mode
- Onsite
- Salary
- ₹4.8 L–5.8 L / year
- Deadline
- Apply by 1 Nov 2026
- Posted
- 2025-05-06
Required skills
| Skill | Experience | Level |
|---|---|---|
| Sales | 1+ years | 0 |
| • Experience in the insurance industry. | 3+ years | Beginner |
| Team Building | 1+ years | Beginner |
About the role
We are seeking an experienced Team Lead/Sr Team Lead with a strong background in the sales voice domain, preferably within insurance. The ideal candidate will have over 3 years of experience, including at least 1 year as a team leader. The role involves driving team performance, providing constant feedback, and guiding team members through career progression. The candidate must be able to manage work efficiently with minimal guidance and handle change management requests effectively.
• Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Provide guidance and support to team members, fostering an environment of continuous improvement.
• Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved.
• Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization.
• Handle change management requests by raising them promptly and following through to ensure successful implementation across the team.
• Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives.
• Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively.
• Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture.
• Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team.
• Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity.
• Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach.