Senior IT Support and Microsoft Security Specialist

Job Title

Medior/Senior IT Support & Microsoft Security Specialist

Location – Hyderabad (Hybrid)

Role overview

- Matured and experienced IT support professional that acts as a key pillar of our internal

IT operations.

- Local support for India users and supporting daily operations for our support team

located in Belgium. Supporting the whole group based in Belgium, Netherlands,

Luxemburg, Hungary and US.

- Proactive mindset, strong judgment, and the ability to operate independently while

collaborating closely with international stakeholders.

- Provide advanced Level 2/3 IT support for internal users across devices, operating

systems, and applications

- Act as an escalation point for complex or sensitive IT issues

- Ensure smooth day-to-day IT operations, including endpoint management, access

management, and troubleshooting

- Support onboarding and offboarding processes, ensuring compliance with security and

access policies

- Maintain accurate documentation of systems, procedures, and support processes

- Own and manage tools/knowledge like:

o Microsoft Defender (Endpoint, Office 365, Identity)

o Microsoft Entra ID (Azure AD), Conditional Access, MFA

o Microsoft Intune and endpoint compliance policies

o Microsoft Purview

o Email security

o Network security

o Tenant to tenant migrations

- Monitor security alerts, investigate incidents, and take remediation actions

- Implement and continuously improve security baselines and policies

- Collaborate with global IT/security teams to align with organizational security standards

- Support audits, compliance checks, and security reviews

- Communicate clearly with both technical and non-technical stakeholders

- Hands-on experience in a fully cloud Microsoft 365 and Microsoft security environment

- Solid understanding of identity management, endpoint security, and modern workplace

security concepts

- Experience supporting users in a global or distributed environment

- Strong troubleshooting, analytical, and problem-solving skills

- Excellent communication skills and a calm, professional demeanor

- High level of maturity, ownership, and reliability

- Proactive and security-first mindset

- Ability to work independently

- Comfortable making decisions and taking responsibility

- Service-oriented attitude with a strong sense of accountability

- Microsoft certifications (e.g., SC-200, SC-300, MS-102, AZ-104, ...)

- Experience with ITIL or structured IT service management practices

- Exposure to compliance frameworks or security audits