Role: Customer Support Executive

Responsibilities:

· Provide support for software applications and assist in troubleshooting customer system issues

· Manage support tickets from start to resolution and closure, coordinating with the end user/customer.

· Address customer queries regarding product functionality.

· Participate in software implementations and upgrades at customer facilities as necessary.

· Be part of a 24x7 support team and on-call duty

Requirements:

· A degree in Computer Science or related field

· 2+ years relevant work experience in supporting software applications, including at least 1 year working in a container terminal, shipping, or logistics domain.

· Strong analytical and technical troubleshooting skills across various applications and technologies.

· Detail-oriented, self-motivated, and assertive communicator.

· Excellent written and verbal communication skills in English.

· Inherent customer service and technical support aptitude.

· Ability to work extended hours on demand.

· Teamwork skills, especially with SMEs within the team.