Customer Success Manager

At ApexCare Talent Solutions, we are dedicated to connecting top-tier talent with industry-leading organizations. We build long-term partnerships driven by quality, transparency, and high performance.

Job Summary

We are seeking a proactive and results-driven Customer Success Manager to join the ApexCare Talent Solutions team. In this role, you will serve as the primary point of contact for key client accounts, owning the customer lifecycle from initial onboarding to retention and account growth. You will partner directly with clients to understand their talent needs, ensure high platform adoption, and deliver measurable ROI.

Key Responsibilities

• Account Ownership: Manage a portfolio of client accounts, serving as their trusted advisor and main point of contact.
• Onboarding & Training: Drive successful client onboarding, user training, and product implementation to ensure rapid time-to-value.
• Retention & Growth: Monitor account health metrics, proactively manage renewals, minimize churn, and identify expansion or upsell opportunities.
• Cross-Functional Collaboration: Partner closely with Sales, Support, and Product teams to advocate for client feedback and resolve critical escalations quickly.
• Business Reviews: Conduct regular quarterly business reviews (QBRs) and report on key engagement metrics to client leadership.

Requirements & Qualifications

• 2–5 years of experience in Customer Success, Account Management, or Client Services (preferably in staffing, recruitment, or SaaS).
• Proven track record of driving account retention, user adoption, and customer satisfaction metrics (NPS, CSAT).
• Exceptional communication, presentation, and conflict-resolution skills.
• Proficiency with CRM and Customer Success tools (e.g., Salesforce, HubSpot, Gainsight, or Zendesk).
• Bachelor’s degree in Business, Communications, Marketing, or equivalent experience.

Perks & Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance with employer contribution options.
• Flexible Work Environment: Work-from-home flexibility with home office setup support.
• Generous Paid Time Off: Competitive PTO, paid holidays, and mental health days.
• Professional Development: Annual learning stipends, career pathing, and mentorship opportunities.
• Performance Bonuses: Attractive performance incentives tied to client retention and growth.
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