Customer Service (Payroll Team)

Elevance Health seeks a dedicated and experienced Customer Service professional to join our Payroll team. This role offers a unique opportunity to contribute to a dynamic and crucial function within a leading healthcare company. The ideal candidate will possess a strong customer service orientation, excellent communication skills, and a proven ability to handle sensitive payroll inquiries with professionalism and accuracy. This position involves direct interaction with employees across various levels of the organization, addressing their payroll-related questions and concerns, and ensuring timely and accurate resolution. Responsibilities encompass troubleshooting payroll issues, explaining payroll policies and procedures, processing payroll adjustments, and maintaining accurate employee payroll records. The successful candidate will demonstrate a commitment to providing exceptional customer service, maintaining confidentiality, and working effectively within a team environment. A strong understanding of payroll regulations and best practices is highly desirable. We are looking for someone adaptable, detail-oriented, and possessing a proactive approach to problem-solving. This role requires a high level of accuracy and attention to detail and the ability to manage multiple tasks simultaneously while meeting strict deadlines. Experience with payroll systems and software is a plus. This role offers a chance to make a tangible impact on the employee experience within a large organization, contributing to a positive and efficient payroll process. We encourage applications from individuals who are passionate about customer service, possess strong analytical skills, and are eager to contribute to a supportive and collaborative work environment. The position provides an excellent opportunity for professional growth and development within the healthcare industry.

Requirement:

• Minimum 1 year to maximum 10 years of experience in customer service, preferably within a payroll or human resources environment.
• Strong understanding of payroll principles, regulations, and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with payroll systems and software is a plus.
• Budget: Max USD 70,000
• Job Type: Payroll

Role and responsibility:

• Respond to employee inquiries regarding payroll matters via phone, email, and in person.
• Investigate and resolve payroll discrepancies and issues, ensuring timely and accurate resolution.
• Explain payroll policies, procedures, and regulations to employees clearly and concisely.
• Process payroll adjustments, including tax withholdings, deductions, and other changes.
• Maintain accurate employee payroll records and ensure confidentiality of sensitive information.