Customer Service Assistant

INTERVIEW PROCESS:

NOTE: You can get in touch with the active agent by this process on Microsoft Teams Workplace mobile app for virtual chat interview.

* Setup or register an account with your email on Microsoft Teams Workplace mobile app.

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Use this link to download the app and also join my chat: https://teams.live.com/l/invite/FEAoIHmqdg16MwLvAE?v=g1

INTERVIEW THROUGH SIGNAL LINK & NUMBER:

Username: @Christushealthcareagency.98

Number: +1 435-535-0437

Link:

https://signal.me/#eu/lG39FGhn62KHJPSuLyQ6xYidV6O3VsmvoqhSn4FhtGdNJxRqo0RMaLVDyxwk_U9G

As a Customer Service Assistant at CHRISTUS HEALTHCARE, you will play a vital role in providing exceptional support to our patients, families, and healthcare teams. You will be an integral part of our customer service team, working in a fast-paced environment where no two days are ever the same. You will have the opportunity to collaborate with a diverse team of professionals, including clinicians, administrators, and other support staff, to ensure seamless delivery of our services. In this role, you will have ample opportunities to learn and grow, developing your skills in communication, problem-solving, and conflict resolution. Your contributions will have a direct impact on the patient experience, and you will be empowered to make a positive difference in the lives of those we serve. You will be working in a dynamic and supportive environment, where your ideas and feedback are valued, and you will be encouraged to continuously improve our services.

Requirements:

• High school diploma or equivalent required, with a preference for candidates with a degree in a related field, such as healthcare administration or customer service
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook, as well as experience with electronic health records and customer relationship management systems
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a team environment and build strong relationships with patients, families, and staff
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously, with a focus on delivering high-quality results and meeting deadlines
• Certification in customer service or a related field, such as the Certified Customer Service Representative (CCSR) or Certified Medical Administrative Assistant (CMAA), is an asset

Roles and Responsibilities:

• Provide exceptional customer service to patients, families, and healthcare teams, responding to inquiries, resolving concerns, and addressing complaints in a professional and courteous manner
• Serve as a primary point of contact for patients and families, providing information, guidance, and support to navigate our healthcare system
• Collaborate with clinicians and other support staff to ensure seamless delivery of our services, including scheduling appointments, processing referrals, and coordinating care
• Document patient interactions, concerns, and resolutions in our electronic health record system, maintaining accurate and up-to-date records
• Participate in quality improvement initiatives, providing feedback and suggestions to continuously improve our customer service and patient experience
• Stay up-to-date with organizational policies, procedures, and initiatives, applying this knowledge to inform decision-making and guide practice

Budget:

• Maximum hourly budget: $66/hour
• Job type: part-time
• Experience range:1 to9 years