VOICE PROCESS

Job Role:

Handle customer queries and requests during incoming calls.

Upsell banking products such as:

Debit/Credit Card Upgrades

EMI Conversions on Credit Card Dues

Loan Top-ups (Home/Personal)

Insurance Offerings

Eligibility:

Graduate

Fresher or Experienced – Both Welcome

Good communication in English & Hindi (Mandatory)

Shift Details:

Male: 24x7 Rotational Shifts

Female: 7 AM – 7 PM

6 Days Working | 9 Hrs/Day | Rotational Weekly Offs

Dress Code:

Mon–Fri – Formals | Sat–Sun – Semi-Casuals

Salary & Benefits:

Up to ₹25,000 CTC per month

Attractive Incentives + Insurance Benefits (ESIC / Mediclaim)

Free Shuttle Service from Okhla Bird Sanctuary & Golf Course Metro Stations

Key Attributes:

Eagerness to learn

Strong customer orientation

Active listening and response skills

Positive attitude & ability to work under pressure

• Excellent interpersonal skills

Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner

Strong problem-solving and analytical skills, with a focus on resolving customer complaints and issues

Handle customer inquiries and resolve issues via phone, email, or other communication channels, providing timely and effective solutions to customer problems

Provide product or service information to customers, addressing their concerns and resolving issues in a professional and courteous manner

Budget:

Maximum budget: ₹300,000 per year

Experience range:0 to3 years