ServiceNow Platform Architect

JOB DESCRIPTION:

- Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery—aligning technology, processes, and teams for measurable business outcomes.

- We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform.

- The ideal candidate will combine deep technical knowledge with strong problem solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

- Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.

- Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.

- System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems.

- Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.

- Security & Compliance: Implement role based access controls, monitor platform performance, and ensure compliance with security policies.

- Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.

- Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

- Experience with ServiceNow integrations using REST/SOAP web services.

- Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).

- Experience with ITOM Discovery, Event Management, or Performance Analytics.

- Knowledge of Agile/Scrum methodologies.

Soft Skills

- Excellent written and verbal communication abilities.

- Strong stakeholder management and collaboration skills.

- Ability to prioritize and manage multiple projects simultaneously.

SKILL MATRIX:

- Hands on ServiceNow administration and development experience - Required

- Strong understanding of ITIL processes and best practices - Required

- Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. - Required

Questions 1: Where is the candidate currently geographically located?

Question 2: This is a Hybrid position (3 days/week onsite, 2 days remote). Are you fine with this?

Location: Hybrid, Newark, NJ

Type: Long term contract