PC Lifecycle Team Lead

DUTIES

• Team Management responsibility of the on-site team providing the PC Lifecycle Service, including:
• Manage capacity of PC Lifecycle on-site team in APH T
• Manage quality assurance of all delivered work as part of the PC Lifecycle Service
• Responsible for KPI reporting
• Single point of contact for Client IT Service Management
• Ensure the on-site team follows all agreed procedures and work level instructions
• Technical work as Windows 11 installation technician for
• New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
• Recovery of returned PCs (cleaning, minor repairs, asset management)
• Inventory management of returned PCs and newly ordered PCs
• Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
• End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
• User interaction during PC setup / redeployment / retirement

REQUIREMENTS

• Bachelor’s degree in information technology, or similar field.
• Team leader experience
• 5+ years of active experience with Windows PC Setups, software installation, PC troubleshooting
• Expert in Windows 11
• Expert in M365
• Expert in Microsoft Azure environment, incl. Company Portal software distribution
• Familiarity with Microsoft Azure Multi-Factor authentication (MFA)
• Familiarity with ServiceNow as order and incident management solution
• Familiarity with HP Windows PC Hardware
• Familiarity with UPS shipping process
• Customer oriented with good communication skills
• Must show attention to detail and reliability
• Basic data analysis / MS Excel skills

Experience with Microsoft PowerBI for KPI reporting is desired