Network Support Specialist L2

About the Role:

You will provide direct remote support for consultants and local IT teams in India and Singapore. This role is critical to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries. Strong hands-on ability to configure, troubleshoot, and walk end-users through solutions is a must.

Key Responsibilities:

• Support consultants and local IT teams with device setup and connectivity troubleshooting.
• Perform end-to-end router configuration (from unboxing to deployment).
• Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment.
• Provide step-by-step guidance to end-users during live troubleshooting calls.
• Manage VPN setup, configuration, and troubleshooting for remote users.
• Document troubleshooting workflows and escalate to global IT teams when needed.

Required Skills & Experience:

• 4+ years in Network Support / IT Infrastructure roles.
• Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
• Ability to explain and walk through router configuration processes (CLI/GUI).
• Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
• Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
• Excellent English proficiency, with ability to guide consultants and IT staff effectively.

Nice to Have:

• Experience supporting enterprise or consulting environments.
• Exposure to large-scale multi-country IT support rollouts