MS Dynamics Solutions Architect

Job Title: Microsoft Dynamics Solutions Architect

Duration: 6 months (Contract W2)

Location: Atlanta, GA (Hybrid, Candidate must be local)

Key Skills: Microsoft Dynamics 365 Architecture & Customization, Power Platform Proficiency, System Integration & Data Migration, Technical Development Skills, Solution Design & Stakeholder Communication.

Job Overview:

A critical part of this effort is the effective use of a Customer Relationship Management (CRM) system that enables residents to report issues and request services efficiently. The client recently implemented a new CRM solution using Microsoft Dynamics 365 and is seeking a Microsoft Dynamics Solutions Architect to support the platform's design, implementation, integration, and ongoing optimization.

The Solutions Architect will be a key technical leader responsible for ensuring the Microsoft Dynamics CRM platform aligns with the City’s business needs, integrates with other systems, and evolves to support improved service delivery.

Key Responsibilities:

• Solution Design & Architecture: Collaborate with business and technical stakeholders to gather, analyse, and validate requirements.
• Design scalable, robust end-to-end Dynamics 365 solutions that align with enterprise architecture.
• Create architectural artefacts including diagrams, data models, and integration blueprints.
• Develop and maintain documentation for architecture and design decisions.
• Implementation & Customisation: The configuration and customisation of Dynamics 365 applications (Customer Service, Sales, etc.).
• Develop custom plugins, workflows, Power Automate flows, and client-side scripts.
• Ensure the seamless integration of Dynamics 365 with enterprise systems, including ERP, GIS, and 311 systems.
• Oversee data migration planning and execution using supported tools and techniques.
• Project & Stakeholder Management Partner with project managers to define project plans, milestones, and resource needs.
• Monitor progress, identify risks, and ensure timely delivery of solutions.
• Support UAT (User Acceptance Testing), end-user training, and post-deployment troubleshooting.
• Provide clear, concise technical updates and presentations to stakeholders.
• Technical Leadership Mentor developers and junior technical staff on best practices and architectural standards.
• Stay current on Dynamics 365 releases and Microsoft Power Platform innovations.
• Champion development governance, security, performance, and compliance standards.
• Client Engagement & Communication as the primary technical point of contact for internal stakeholders and external vendors.
• Facilitate workshops and demos to showcase platform capabilities and gather feedback.
• Build strong relationships with city departments to understand evolving needs.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience: 5+ years of experience in Microsoft Dynamics 365 solution design and implementation.
• Proven leadership in delivering complex CRM solutions in large-scale environments.
• Experience working with public sector or municipal organizations is a plus.

Technical Skills:

• Advanced knowledge of Dynamics 365 CE (Customer Engagement) modules.
• Strong proficiency in: Dynamics 365 customisation and configuration
• Power Platform (Power Apps, Power BI, Power Automate)
• Azure Integration Services
• .NET, C#, JavaScript, and SQL
• Familiarity with Microsoft Dataverse, Azure DevOps, and CI/CD practices.
• Experience with data migration tools (KingswaySoft, Scribe, etc.) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Effective collaboration and stakeholder engagement abilities.
• Detail-oriented with excellent organisational and time management skills.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Fundamentals
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Platform App Maker Associate

Work Environment:

• Hybrid work schedule (minimum 2 days onsite in Atlanta may be required)
• Occasional off-hours work for deployments or urgent support