Manager- Digital Delivery

Manager – Digital Delivery

Work Location: Bangalore- Hybrid

Note: The candidate should have worked in a product-based company

Job Description:

The Manager – Digital Delivery will lead the development and enhancement of world-class health, wellness, and insurance platforms, focusing on client and advisor journeys. The role requires collaboration with SMEs, internal/external stakeholders, and senior leadership to create innovative solutions addressing key business challenges. It involves digitizing back-end operations and developing front-end mobile/web applications to drive competitive advantage and deliver personalized products and experiences.

Key Responsibilities:

• Oversee end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies.
• Drive the entire delivery process, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk management, partnerships, stakeholder management, user story creation, platform/app development, UAT, data analytics, documentation, go-to-market strategy, and project KPI achievement.
• Ensure Agile methodologies are implemented throughout the project lifecycle.
• Serve as a business advisor to technical teams during platform creation.
• Collaborate with engineering teams on platform design and architecture.
• Work cross-functionally with internal/external stakeholders, legal, compliance, risk teams, developers, and designers to execute the product roadmap.
• Prioritize product features based on business needs and constraints.
• Standardize and modularize processes to enable rapid go-live and expansion to new geographies/products.
• Assess market potential and introduce innovations aligned with business needs.
• Represent the organization in regional and global forums, contributing to the innovation agenda.
• Promote digital adoption internally and externally.
• Oversee technology evaluations and selections.
• Maintain error logs, diagnose issues, and set up monitoring protocols.
• Track platform analytics, monitor KPIs, and report success metrics.
• Anticipate and manage risks affecting project KPIs, scope, budget, or timelines.

Job Requirements:

• Comfortable working with globally distributed teams.
• Proven experience managing B2C mobile and web applications.
• Strong knowledge of API structures, mobile/web app development, SQL, cloud technologies (e.g., Azure or AWS), full-stack technologies (e.g., Java with Angular/React), and BI tools (e.g., Power BI or Tableau).
• Proficient in creating wireframes, prototypes, data flow diagrams, and workflows.
• Agile mindset with a strong execution bias.
• Skilled in JIRA, Confluence, or other product management tools.
• Capable of drawing insights and communicating effectively with both technical and non-technical teams.
• Leadership skills to guide project teams and the business community.
• Ability to innovate and modernize traditional back-office processes.
• Strong written and verbal communication skills.
• Detail-oriented with strong analytical and conceptual abilities.
• Ability to balance short-term needs with long-term strategic goals.
• Trustworthy, adaptable, and capable of working in a dynamic, open culture.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.

Soft Skills:

• Innovative mindset
• Strong problem-solving abilities
• Strategic thinking
• Leadership and team management
• Excellent communication