L3 Support Engineer

Job Title: L3 Software Support Engineer

Experience: 5-7 Years

Location: Bangalore (Please cross check with requirement)

Education: BE/BTech in Computer Science or equivalent

Travel: Up to 30 percent

Short Job Description:

Looking for an experienced L3 Software Support Engineer with strong debugging, log analysis, OS & database knowledge, and SEMI domain exposure. Responsible for production support, troubleshooting, SW upgrades, and customer issue resolution.

Each candidate should be matched to this table and enter the rating for shortlisting.

Key Skills:

Skill

Description

Production/Application Support

Handle complex production issues, provide solutions to live environments

L3 Support

Triage, resolve escalated tickets, and act as SME on critical customer issues

Debugging Tools & Utilities

Use tools (e.g., WinDbg, gdb, log analyzers) for diagnosing software issues

Log Analysis & Troubleshooting

Investigate logs from applications, systems, and databases to find root cause

Unix/Windows OS

Admin-level understanding of Windows/Linux OS for installations and support

Oracle/MS SQL

Experience with querying, debugging, and managing DB issues in production

New Installations/SW Upgrades

Experience with software rollouts, patches, and version upgrades

SEMI Domain

Exposure to semiconductor manufacturing tools and standards

SW Development/Testing/Integration

Participate in roadmap, testing, and feature validations

Communication & Problem Solving

Strong verbal/written communication with proactive problem-solving attitude