L1-L2 Desktop Support Engineer

As a L1-L2 Desktop Support Engineer at ikonmytri, you will play a vital role in ensuring the smooth operation of our internal systems and providing top-notch technical support to our team members. You will be working in a fast-paced and dynamic environment, collaborating with cross-functional teams to resolve complex technical issues, and contributing to the development of new processes and procedures. With a strong focus on learning and growth, you will have ample opportunities to expand your skill set, stay up-to-date with the latest technologies, and make a significant impact on the overall efficiency and productivity of our organization. You will be an integral part of our IT team, working closely with colleagues to troubleshoot and resolve hardware and software issues, and providing exceptional customer service to our internal clients. Your expertise and dedication will enable us to maintain a secure, reliable, and efficient IT infrastructure, ultimately driving business success and growth.

Requirements:

• Proficiency in desktop operating systems, including Windows and macOS
• Strong understanding of computer hardware, software, and networking fundamentals
• Experience with IT service management tools, such as ticketing systems and inventory management software
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service
• Ability to work effectively in a team environment, with a strong focus on collaboration and knowledge sharing

Roles and Responsibilities:

• Provide level1 and level2 technical support to internal clients, resolving hardware and software issues in a timely and efficient manner
• Troubleshoot and diagnose complex technical problems, using a range of diagnostic tools and techniques
• Install, configure, and maintain desktop computers, laptops, and other mobile devices
• Develop and maintain documentation of IT procedures, processes, and systems
• Collaborate with cross-functional teams to develop and implement new IT projects and initiatives
• Conduct regular maintenance and upkeep of IT systems, including software updates, backups, and virus scans

Budget:

• Job Type: Contract
• Maximum Budget: $900
• Salary Type: per month
• Experience Range:4 to6 years