Ecom Support SFCC Lead

Hi ALL ,

ROLE : ECOMM SUPPORT SFCC LEAD

LOCATION : SANTA BARBARA , CA – ONSITE

EXPERIENCE : 12+ YEARS

Job Responsibilities

Requirements:

• 7 to 10 years experienced SFCC resource with good eCommerce & Retail knowledge

• Desirable to have at least 5 years hands on experience in SFCC.

• Should have hands on experience working on SiteGenesis and/or SFRA based storefront.

• Deep knowledge on Demandware or equivalent Javascript based scripting languages.

• Thorough knowledge on Retail domain and various downstream and upstream systems catered.

• Hands on experience on third party integrations from SFCC

• Should have deep knowledge on working with multi location / region based architectural models

• Recommended to have knowledge working in cartridge based or otherwise integrations with package components like external Search, Ampliance (CMS), Payment Gateways, Loyalty platforms etc.

• Good knowledge on headless implementation concepts in SFCC by exposing API’s making use of OCAPI and SCAPI.

• Should have a basic knowledge on etiquettes and processes to be followed from an L3 support level standpoint

• Knowledge on observability tools like Datadog or NewRelic will have added advantage

• Good knowledge on API concepts, technologies such as REST, JSON, XML, YAML, GraphQL, Swagger

• Hands on working experience in managing and supporting peak sales cycles including good understanding of pre-requisites and actions required for sizing, scaling and performance tuning enterprise SFCC application as part of holiday readiness.

• Test Driven Development experience with hands on experience using mocking frameworks

• Experience with Data modelling

• Good knowledge on agile methodology and scrum ceremonies

• Concepts on branching/merge strategies, code repo frameworks like Git/Bitbucket, code reviews etc

• Hands on experience in integrations with code quality tools.

• Should be flexible to work with overlap with some part of offshore (IST) hours to hand off / transition work for the day to the offshore counterpart for L3.

Professional Skill Requirements:

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Excellent communication (written and oral) and interpersonal skills

• Strong written and verbal communication skills with the ability to effectively communicate with business and technology partners, peers, and senior management

• Strong interpersonal skills and the ability to work with multiple stakeholders to drive success.