Desktop Support Engineer - SCCM Imaging

As a Desktop Support Engineer specializing in SCCM Imaging at ikonmytri, you will be at the forefront of ensuring that every workstation across the organization is provisioned, maintained, and optimized for peak performance. You will collaborate closely with a dynamic IT team, troubleshooting hardware and software issues, deploying operating system images, and fine‑tuning configuration settings to meet evolving business needs. The role offers a fast‑paced environment where you will engage with cross‑functional stakeholders, contribute to continuous improvement initiatives, and stay current with the latest imaging technologies and best practices. Your expertise will directly influence user productivity, reduce downtime, and support the company’s commitment to delivering reliable and secure desktop experiences. This position provides ample learning opportunities, mentorship from senior engineers, and a chance to make a tangible impact on the organization’s IT infrastructure.

Requirements:

• 3–5 years of hands‑on experience with Microsoft System Center Configuration Manager (SCCM) for imaging and deployment.
• Strong knowledge of Windows operating systems, hardware troubleshooting, and driver management.
• Proficiency in scripting languages such as PowerShell for automation of imaging tasks.
• Familiarity with Active Directory, Group Policy, and network infrastructure concepts.
• Excellent problem‑solving abilities and effective communication skills for interacting with end‑users and IT peers.
• Relevant certifications (e.g., MCSA, MCITP, CompTIA A+) are a plus.

Roles and Responsibilities:

• Design, create, test, and maintain Windows OS images using SCCM to support a diverse fleet of desktops and laptops.
• Deploy and update operating system images across the organization, ensuring compliance with security and configuration standards.
• Troubleshoot and resolve imaging‑related issues, including driver conflicts, application compatibility, and deployment failures.
• Collaborate with the network and security teams to integrate imaging processes with Active Directory, DHCP, and VPN solutions.
• Document imaging procedures, configuration settings, and troubleshooting guides for internal knowledge sharing.
• Provide tier‑2 desktop support, assisting end‑users with hardware, software, and peripheral problems while maintaining high satisfaction levels.
• Monitor SCCM health, generate reports on deployment success rates, and recommend improvements to streamline the imaging workflow.

Budget:

• Contract position
• Experience: 3 to 5 years

Preferred Certifications:

• CompTIA A+, Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation