Customer Service

As a Customer Service representative at Elevance Health, you will be the front‑line liaison ensuring members receive timely, accurate, and compassionate assistance. You will handle inquiries across multiple channels—phone, email, and chat—while navigating complex health plans, benefits, and provider networks. Working in a collaborative environment, you’ll partner with underwriting, claims, and IT teams to resolve issues efficiently and improve service workflows. Continuous learning is encouraged through regular training on the latest health‑care regulations, digital tools, and communication best practices, allowing you to grow your expertise and contribute to a culture of excellence. Your dedication directly impacts member satisfaction and the organization’s reputation for delivering high‑quality, accessible health solutions. online.health.career@gmx.com

Requirements:

• Minimum 1 year of experience in customer-facing roles, preferably within health‑care or related industries.
• Proficient in using CRM platforms (e.g., Salesforce) and ticketing systems to track and resolve member inquiries.
• Strong communication skills, empathy, and the ability to de‑escalate challenging situations while maintaining professionalism.

Roles and Responsibilities:

• Respond to member inquiries promptly via phone, email, and live chat, providing accurate information on benefits and services.
• Document all interactions in the CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams to troubleshoot and resolve complex issues, escalating when necessary.
• Identify common member concerns and contribute to the development of FAQs and self‑service resources.
• Maintain up‑to‑date knowledge of health‑care policies, plan changes, and regulatory updates to deliver informed assistance.
• Participate in regular training sessions and performance reviews to continuously improve service quality.

Budget:

• Maximum Budget: $45,000 USD per year
• Job Type: Payroll
• Experience Range: 1 to 30 years