Copado Subject Matter Expert

Copado Subject Matter Expert (SME)

Employment Type: Full-time

CompanyOverview:

CloudFulcrum is a leading Salesforce DevOps transformation company specializing in Copado

as a Service, Test Automation, and Release Management for Salesforce Applications. Our

innovative solutions, including OpsBridge and our Salesforce DevOps consulting, help

organizations streamline and accelerate their DevOps processes. We are looking for a skilled

Copado SME to join our dynamic team to support our clients in their DevOps journey.

Job Description:

As a Copado SME, you will be the go-to expert on all things Copado for our clients and internal

teams. You will play a critical role in providing best practices, strategy, and hands-on support

to ensure successful Salesforce DevOps implementations. Your expertise will empower our

clients to leverage Copado’s full potential, drive efficient releases, and achieve their business

goals.

Key Responsibilities:

DevOps Strategy and Implementation:

• Design and implement robust Salesforce DevOps pipelines using Copado, focusing on

seamless CI/CD processes.

• Lead client discovery sessions to understand DevOps needs, pain points, and

operational goals to tailor Copado solutions effectively.

Consulting and Best Practices:

• Provide hands-on support to clients in Copado environment setup, deployment

strategies, and management of complex release cycles.

• Advise on industry best practices for version control, branching strategies, and code

quality standards.

• Conduct Copado training sessions for client teams, ensuring they are equipped to

independently manage and optimize Copado usage.

Release Management and Troubleshooting:

• Oversee and troubleshoot end-to-end release processes, identifying and addressing

blockers to ensure smooth deployments.

• Optimize release workflows by identifying automation opportunities, delta

deployments, and efficiency improvements in the pipeline.

• Create comprehensive deployment reports post-release to meet audit and

compliance expectations.

Collaboration and Support:

• Work closely with CloudFulcrum’s internal teams, including Test Automation,

OpsBridge, and Salesforce DevOps specialists, to support integrated solutions.

• Participate in DevOps transformation workshops, assisting in the definition of value

streams and metrics for ongoing DevOps improvements.

• Provide timely, expert-level support and escalation management for Copado issues.

Qualifications:

Experience:

• Minimum of 5+ years of hands-on experience with Copado in a Salesforce DevOps

environment.

• Proven track record of Copado implementation for CI/CD, release management, and

change management in large-scale projects.

Technical Skills:

• Proficient in Copado setup, configuration, and deployment automation.

• Strong understanding of Salesforce metadata, source control systems (such as Git),

branching strategies, and CI/CD methodologies.

• Hands-on experience with Apex Testing, and integration with tools like Jenkins,

GitHub Actions, or Azure DevOps is a plus.

Soft Skills:

• Excellent communication and presentation skills, with experience in client-facing

roles.

• Strong analytical skills to troubleshoot and solve complex technical issues.

• Ability to work collaboratively across diverse teams and adapt in a fast-paced

environment.

Certifications:

• Copado certification is required.

• Salesforce certifications (e.g., Admin, Platform Developer) are highly preferred.