Application Support Engineer

Job Description

Job Title: Application Support Engineer / DevOps Specialist

Duration: 6-12 Months (Possible Extension)

Location: Reston, VA (Onsite)

Client is seeking a highly skilled Senior Application Support Engineer / DevOps Specialist to join our dynamic team. This role requires a mix of deep technical skills, excellent communication abilities, and agile methodology expertise.

Responsibilities:

1. Troubleshooting and resolving application issues, ensuring minimal disruption to client services.
2. Acting as the primary point of contact for client communications regarding application issues, providing clear, concise updates on progress and resolution.
3. Engaging proactively in support and operations, acting swiftly to resolve any issues that arise in production environments to maintain application uptime.
4. Active participation in all Agile ceremonies, contributing to planning, grooming, product demonstrations, and team retrospectives.
5. Utilization of the DevOps toolchain for application building, inspection, deployment, testing, and promotion of new features.
6. Creation or updating of comprehensive documentation supporting development efforts, including detailed specifications, implementation guides, architecture diagrams, and design documents.
7. Collaborating with product owners and development team members to define new features and user stories based on business requirements.
8. Familiarity with other major cloud service providers such as Azure or Google Cloud Platform (GCP).
9. Effective communication and articulation skills to liaise with clients, team members, and stakeholders.
10. Demonstrable problem-solving and critical thinking abilities to diagnose and resolve complex technical issues.
11. Prior experience with Identity and Access Management (IAM) systems.
12. History of customer support, demonstrating empathy, patience, and a customer-centric approach.
13. Ability to write clear, concise technical documentation and provide guidance to other teams.
14. Proficiency in Microsoft Excel for data manipulation and analysis.
15. Experience with project management and collaboration tools like Jira, Confluence, and My Services.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or related field; a Master's degree would be advantageous.
2. Minimum of 5 years of experience in application support and/or DevOps roles.
3. Solid understanding of Agile methodologies and Scrum framework.
4. Proven experience with either Java or Python programming languages.
5. In-depth knowledge of AWS services and familiarity with other cloud platforms like Azure or GCP.
6. Experience with DevOps tools such as Jenkins, UCD, GitLab, Jira, Confluence, and My Services.
7. Demonstrated history of effective issue resolution in production environments.
8. Excellent written and verbal communication skills.
9. Strong problem-solving and critical thinking capabilities.
10. Prior experience with Identity and Access Management (IAM) systems.
11. Background in customer support demonstrating a customer-centric approach.
12. Proven experience in creating and maintaining technical documentation.
13. Excel proficiency for data analysis and manipulation.